The success or failure of any business is largely dependent on the various functional areas of the business. Often organizations focus on meeting the business targets, while the policies and procedures, being followed in the functional areas is not checked. We at KSMC-RFS study the entire business policies, procedures and conduct business audit for sales, marketing, management and financial areas of the business. We identify the areas of improvement and provide our client organizations with probable solutions that can be implemented. The audit brings out the

1. The operational risk perspective bringing out the controls needed and monitor & measure the risk
2. The process compliance perspective answers the status of compliance and answer the need for review if any.
3. Business perspective brings out the business dimension of strategy review with focus on markets served by the institution

KSMC-RFS helps in design and implementation of Retail Distribution model for increasing the number of customers accessing the products of the client organizations. We assist in

1. Design, Implementation and audit of Retail Distribution Model
2. Conducting exploratory market research studies

1. Mapping and Review of existing sales delivery process.
2. Critical decision making factors for the customer in purchase decision.
3. Human factor – Moment of Truth.
4. Training and Development of Retail team and entire organization to deliver the promise.
5. Brand experience inputs to brand positioning being communicated.

Capability Building is a focus area for KSMC-RFS– we conduct

• Skill based functional and behavioral class room training
• E-learning: build programs exclusively for institutions

1. Recruitment & Selection
2. Training Needs Identification
3. Team Building
4. Self-Awareness & Development
5. Leadership development and Managerial Capability Development programs